FAQ

FAQ

1. Is your jewelry really handmade?

Yes! Every piece is thoughtfully handcrafted by [me/us] in our location. We take great pride in creating unique, high-quality jewelry using carefully selected materials.

2. What materials do you use?

We use a variety of high-quality materials including [sterling silver, gold-filled metals, semi-precious gemstones, beads, resin, etc.]. Specific materials are listed on each product page.

3. Do you take custom or personalized orders?

Absolutely! We love creating custom pieces. If you'd like a personalized design, please contact us at aminkinnari@gmail.com or through the contact form. Custom orders may take a little longer to ship.

4. How should I care for my jewelry?

To keep your jewelry looking its best:

• Avoid contact with water, perfumes, and harsh chemicals
• Remove before sleeping or exercising
• Store in a dry, airtight container or jewelry box

We also include care instructions with each order.

5. Do you offer gift packaging?

Yes! All orders come in beautiful, ready-to-gift packaging. If you're sending a gift directly to someone, we can also include a personalized message—just let us know at checkout.

6. How long will it take to receive my order?

Processing time is typically [7–10 business days] since each piece is handmade. Delivery times vary based on your location:

• Domestic (e.g., US): 3–5 business days
• International: 7–21 business days

You’ll receive a tracking number once your order ships.

7. Do you ship internationally?

Yes, we ship worldwide! Please note that international customers are responsible for any customs duties or import taxes.

8. What’s your return policy?

Due to the handmade nature of our jewelry, we accept returns on a case-by-case basis. Please contact us within [7] days of delivery if there’s an issue with your order.
Custom or personalized items are generally non-refundable.

9. Do you offer repairs?

Yes! If your piece breaks or needs a touch-up, we're happy to help. Please reach out with details and photos, and we’ll do our best to repair it for you.

10. How can I contact you?

You can reach us at aminkinnari@gmail.com or through the Contact page on our website. We usually respond within 1–2 business days.